RETURNS

We unconditionally guarantee all unused or defective merchandise for 30 days from the date of shipment. If you are not completely satisfied with your purchase you may return any unused or defective merchandise for a prompt refund except for the items listed below.

Non-returnable items:

• Special orders
• Used items
• Circuit boards which have been installed (Please double check to make sure you have the correct circuit board before installation)
• Transformers
• Mechanical parts such as Thermostats, Hi-Limits, Time Clocks, Contactors, Relays etc.

To initiate a return you must email returns@spacare.com for return instructions and a Return Merchandise Authorization (RMA) number. No returns will be accepted without a RMA number. In your email please include your confirmation number, your first and last name or other order details so we can look up your account. We usually respond to return requests the same business day.

IMPORTANT:

1. All authorized returns must be shipped prepaid and carefully boxed.
2. You may use any carrier you prefer although we suggest shipping your return via a traceable method such as UPS. We highly recommend insuring your return.
3. Do not return items to the location from which they were shipped but instead use the address we provide in our return instructions email.
4. Shipping charges will only be refunded in the event an error with your order was caused by Spa Care Center.
5. All qualified returns will incur a 25 % re-stock fee, unless a mistake was made by Spa Care Center or the part ordered was incorrect and the intent is to order the correct part.